Privacy Policy ieatery.com.bd
About iEatery’s Policy
This is our privacy policy and it explains how we, iEatery, a brand of www.ieatery.com.bd, use your personal information which has been provided by you when using our service, including but not limited to our website and mobile applications (apps).

We collect information about our customers in order to provide them with the best possible online food ordering experience and quality services. This policy describes how your information is collected and used, as well as your choices with respect to your personal information.
Section 1: What information do we collect about you?
We collect personal information from you when you order food or use our services from us or use our website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.

When using our application, we collect information related to your GPS location, App interactions, Crash logs, Device ID and, when making an order, your Address and Phone number. We also collect and store additional information like your name, Email Address, Photo and Phone number when you register in our App or Website. You can view the full list of collected information at the top of Section 1.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through iEatery's public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include:
  1. registering for an account on our Site;
  2. entering a sweepstakes or contest sponsored by us or one of our partners;
  3. signing up for special offers from selected third parties;
  4. sending us an email message;
  5. submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non- personal information in the future.
Section 2: Cookies and Google Analytics
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout

most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Data Protection Policy
Section 3: An overview of the personal data we process
At iEatery, your privacy and security are our top priority. In this section you can find general information about the categories of personal data we process about you. For your understanding, personal data is information that directly identifies you (such as your name or photo picture) or enables us to indirectly identify you (for example, on the basis of a user ID linked with the personal information in your profile).

You will find more detailed information on our processing activities below, in the next section. But our data processing activities on the platform can be summarized by references the main categories of personal data:
3.1 Profile data (master data)
This includes your name, email address, password, telephone number, delivery addresses.

Why do we process this category?

This data is your master data, which we absolutely need for our services. Without your name, an email address / telephone number and a password, you cannot create a profile. this is your master data.
3.2 Profile data (additional data)
This includes your profile photo.

Why do we process this category?

This data is your additional data, you can skip this. This data use for account management.
3.3 Delivery data
This includes your name, delivery address, phone number, order details, Payment details and order ID. If you are using our on-demand rider service, this will also include the sender’s and recipient’s (if not yourself) names, pickup / delivery address and contact details.

Why do we process this category?

In accordance with the principle of data minimization, we only provide our riders and restaurants (as the case may be) with the information that they need from you to prepare and deliver your order and otherwise provide services requested to you.
3.4 Order history data
This includes your order history, selected restaurants (as the case may be), invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and cancelled orders

Why do we process this category?

Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. We will use this information to improve our services and optimize the platform for your interests.
3.5 Location data
This includes your address, postcode, city, country and your device’s longitude and latitude. Also include GPS location (Approximate location, Precise location)

Why do we process this category?

Precise location- We need these data to be able to deliver your orders (or enable the restaurant you have ordered from to deliver it to you). We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app and our merchant app, and to display your address to our riders or riders of restaurants. For delivery purpose we measure surrounding 2 square kilometers on your device. In dine-in & pickup purpose we measure surrounding 5 square kilometers on your device.

Approximate location - We need these data to be able to recommend which restaurant is near to your house. Without this data we cannot show you restaurants in your city. For reason, you can not order food in available restaurants near in your house.
3.6 Device or other IDs
This includes your individual device, browser, or app. For example, an IMEI number, MAC address, Widevine Device ID, Firebase installation ID, or advertising identifier.

Why do we process this category?

Each time you access our platform, this information is stored by us for unauthorized activities & to identify a device or a browser. We also use parts of this information to detect suspicious behavior at an early stage and to protect our platform. We used this data for displaying ads on your device, or sharing data with advertising partners. When an audience visits our website/apps, our third parties advertising identifier identify you by pixel or another tool. Then they target you including three subjects- Demographics, interests, and Behaviors. So that we can show different social platform ads to the audience depending on these factors. please be informed that iEatery or our Advertising partner will never use your personal information for any other purpose than the ones mentioned above.
3.7 App Data
This includes App interactions, In-app search history, Crash logs, Diagnostics.

Why do we process this category?

These all actions are needed - To measure how is the performance of our app & to provide better results to customers. In-app interaction we can measure a customer which dish he/she loves & what he/she wants to see. That's why those data is important to improve our app's permanence
3.8 Customer care data
This includes your name, address, telephone number, email address, and your ID from any social media (if applicable).

Why do we process this category?

If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.
3.9 Marketing contact and communications data
This includes your name, email address, telephone number, and device ID.

Why do we process this category?

If you would like to receive an email newsletter, an SMS or an in-app push notification from us, we need certain information to send you the messages. Instead of addressing you with "Hey You", we find it more customers friendly to address you with your name. This category of personal data is also used by us to contact you, for example, if a food cannot be delivered and we want to offer you an alternative instead.
3.10 Payment data
This includes your payment method, and encrypted, pseudonymized credit card information and mobile financial service information like Bkash, Upay, Nagad.

Why do we process this category?

We need this information to initiate your payments and assign them to the orders you have placed. We also need this data to store your payment information for future orders (if you give us your consent to do so).
4. Our detailed processing activities and processing purposes
We process your personal data only in accordance with relevant data protection laws. We pay particular attention to the fact that all principles for the processing of personal data are taken into account. Therefore, we only process your data if this is lawful and you can reasonably expect it to be processed.

In order to be able to offer you our services, the processing of your personal data is essential. You do provide us with some of this data proactively by entering them on your device. Other data we collect automatically when you are using our platforms.

We process your personal data for the following purposes (“Purposes”):
4.1 Creating and operating your account; delivering your orders
  1. Account Creation
    When creating a customer account you will be asked to enter your master data. This is absolutely necessary, as we cannot create a customer profile without this data. Your email address and telephone number are particularly important, as we can use this information to identify you in our system the next time you want to log in again. Furthermore, we would like to ask you to choose your password carefully.

    Categories of personal data:
    Profile data (master data)
    Device information and access data
  2. Login to an existing account
    If you already have an existing customer account, you will need to enter your Phone Number and password to log in. If we detect irregularities during registration, such as entering the wrong password several times, we will take appropriate measures to prevent damage to you and us.

    Categories of personal data:
    Profile data (master data)
  3. Managing Your Profile
    You can log in to your profile at any time and change your personal data, such as name, email address or telephone number. You can also view your previous orders.

    Categories of personal data:
    Profile data (master data)
    Location data
    Order history data
    Device information and access data
    Marketing contact and communication data
    Payment data
  4. Order Processing
    Once you have successfully registered and decided to place your order, we will store this information in your profile and process it in further processes so that you can submit your order to us. When you submit your order, your personal data is transferred to our backend where it is transferred to other systems for further processing.

    Categories of personal data:
    Profile data (master data)
    Order data
    Delivery data
    Location data
    Device information and access data
  5. Storing your cart for later
    After you have logged in to your profile and made your selection, the products will be saved in your profile. If you accidentally close your browser or app, you can continue to the last point of your order. We store this data to provide you with a better ordering experience where you can conveniently continue your order with browsers or apps that are accidentally closed.

    Categories of personal data:
    Profile data (master data)
    Device information and access data
    Order data
  6. Delivering your order
    Once you have successfully placed your order, a number of processes are running in the background to ensure that your order is delivered quickly. This includes sharing your order data with the restaurant preparing your meal as well as with the rider delivering your order.

    Categories of personal data:
    Delivery data
  7. Enabling calls from riders, restaurants to check on your order
    If a food of your choice is not available for delivery or our riders cannot reach you at the delivery address you provided, they have received instructions from us to call you so that the problem can be solved easily. Both the restaurants as well as the riders have no claim whatsoever to your personal data and under no circumstances may they use it for their own purposes. If you should nevertheless be contacted by a restaurant or rider without your prior consent, we ask you to report this to us by e-mail to support@ieatery.com.bd

    Categories of personal data:
    Delivery data
  8. Saving your payment methods
    In order to make the ordering process even more convenient for you, we offer to save your preferred payment method. This means that you do not have to enter your payment details again the next time you place an order. Your payment data will be stored securely and we’ll make sure it stays encrypted at all times. Restaurants and shops will never receive your payment data.

    Categories of personal data:
    Payment data
4.2 Fraud detection, prevention and security of our platform
In order to protect our customers and our platform from possible attacks, we continuously monitor the activities on our websites and mobile applications. To keep the platform secure and guarantee you a safe ordering experience, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented as early as possible. To achieve this goal, several software-based monitoring mechanisms run in parallel and prevent potential attackers from damaging our platform.
The decision-making process is automated and could potentially have an impact on the use of your registered account on our platform. If any such decision leads to a negative result for you and you do not agree with the outcome, you can contact us at support@ieatery.com.bd
In this case, we will individually assess the circumstances of your case. All of our fraud detection and prevention algorithms are always open to human review. If you think that a mistake has been made we are happy to look into it and make corrections, if necessary.

Categories of personal data:
Profile data (master data)
Device information and access data
Payment data
Order data
Voucher information
4.3 Direct Marketing
  1. Newsletters and user surveys by email or text message
    If you have consented to receiving marketing materials from us when signing up for our platform, we may occasionally send you by email, SMS or other text message regular offers of goods or services similar to those offered on our platform. We are constantly striving to improve our services. Your constructive feedback is very important to us. Therefore, our direct marketing newsletters might also include surveys where we ask for your honest feedback. So we will occasionally also send you customer surveys and ask you to give us your opinion.

    If you did not consent to receiving marketing materials from us when registering your account, you will not receive any direct marketing emails.

    You are of course always free to opt out of such emails. In this case, we will store your contact details in a list of customers who have objected to receiving direct marketing, to make sure we can continuously comply with your objection.

    You may withdraw your consent for us to send you all marketing materials by submitting your request via email to support@ieatery.com.bd at any time, and we will Endeavour to affect your request within 07 business days. Your withdrawal of consent for marketing purposes will not affect your ability to use our services provided on our website and App.

    You may also unsubscribe to our marketing newsletter sent via emails by clicking on the “unsubscribe” button at the end of our emails.

    Not only do the contents of our newsletters and surveys vary, but so do the technologies and criteria we use to design our newsletters and segment customer groups. For example, a group of customers may receive a special newsletter promoting special deals from restaurants where customers have ordered. Other newsletters may refer to specific products that relate to a particular flavor, such as sushi, Indian cuisine or pizza. We use different information from your order history and delivery addresses to create these tailor-made offerings for you. Please be also aware that we are recording, in a pseudonymous manner, key performance indicators to assess the effectiveness of our direct marketing campaigns. This includes aggregated information about the opening and click-through rate for our direct marketing messages.

    This is a profiling process in which we automatically process your data. The specific customer segmentation will not have a legal effect on you, nor will it similarly significantly affect you. The only effect you will notice are interesting offers on our platforms, bespoke to your interests and meal preferences.

    Nonetheless, if this automated decision-making leads to a negative result for you and you do not agree with this, you can contact us at support@ieatery.com.bd. In this case, we will opt you out of customized newsletter communications and you will no longer receive any such messages going forward.

    Categories of personal data:
    Profile data (master data)
    Location data
    Order data
    Device information and access data

    ATTENTION: As already mentioned, you are entitled to object to the use of your email address for the aforementioned advertising purposes at any time, and free of charge, with effect for the future by changing your message preferences, using the “unsubscribe” button at the end of a newsletter, or by contacting us at support@ieatery.com.bd
  2. App Notifications
    We have a strong interest in informing you about new restaurants or deals when using our app. We are always working to give you an amazing customer experience. To achieve this, we negotiate very good deals for you with our restaurant partners. To inform you about these deals, we may send you in-app-notifications or push-notifications, if you have chosen to activate this feature on your end devices.

    Categories of personal data:
    Location data
    Profile data (master data)
    Order information
4.4 Online Marketing
Convincing potential customers that we offer an amazing customer experience and that every visit to our platform is worthwhile, is one of our key business priorities. In order to reach as many potential customers as possible, we are very active in the field of online marketing and conduct the following online marketing activities to attract new customers to our platform:
  1. Targeting
    In principle, targeting means simply showing online advertisements (e.g. by showing banners on websites, or delivering ads on social media service timelines) tailored to specific target groups. We strive to deliver to you only advertisements that are in fact relevant for your interests and bring added value to your online experience.

    In our targeting process, as a first step, we define a target group based on certain criteria such as location, age or meal preferences and, secondly, we commission our service providers to show our advertising to the defined target group, both on our own websites as well as on online properties owned and operated by third-party publishers. To better define the intended target groups, we segment customer types and place different ads on different portals. We will use pseudonymous data for this purpose only. That means we will not be able to identify individual persons within the defined target groups.

    In order to ensure that we target appropriate advertisements to you, we may also at times share your personal data, in a pseudonymized form, to our partners (e.g. in order to identify common users of platforms). We rely on the legitimate interest exception under the PDPA for the disclosure of your personal data, and have performed the required assessment for each disclosure prior to sharing. We will only share your personal data to our partners for this purpose if our legitimate interest assessment confirms that the benefits to our organization outweigh the adverse effects to you. You may contact us at support@ieatery.com.bd if you have any questions or concerns about our reliance on the legitimate interest exception for this purpose.
  2. Retargeting
    As soon as you have visited our platform and, for example, have already placed an order in your shopping cart, we store this information through cookies and other web-tracking technologies. If you continue to surf other websites, our advertising partners will remind you on our behalf that you have not yet completed your order. We don't want you to miss out on our amazing customer experience.

    Categories of personal data:
    Device information and access data
    Location data.
  3. Cookies and web-tracking
    In the context of our online marketing activities we also use cookies and other web-tracking technologies. As stated above, these technologies help us to recognize your device and deliver to you only the type of advertisements relevant to your interests. As a matter of principle, our web-tracking technologies will process your device information and access data in pseudonymous form only. This means that we will not be able to identify you as a person on the basis of this data and we will not be able to attribute your interactions outside of our platform to your user account with us.

    To give you all the information you need, we have prepared a comprehensive Cookies, SDKs and Web-Tracking Policy explaining not only the details of our web-tracking technologies but also explaining how exactly you can opt-in or opt-out of the use of web-tracking technologies on our website.

    Categories of personal data:
    Device information and access data
  4. Bonus programs
    We want to reward our customers' loyalty with attractive deals and points. For this reason, we offer our customers the opportunity to participate in such bonus programs. Participation in a bonus program requires consent. You can revoke your consent at any time for the future. Please send us an email to support@ieatery.com.bd for this purpose.

    Categories of personal data:
    Profile data (master data)
  5. Sweepstakes
    We sometimes run sweepstakes to give our customers the chance to win prizes about our platform (this might be a voucher, special offer, or another cash-value award). Before you participate, we will ask you to grant us your consent to process your data to sign you up for the campaign. If you refuse to give your consent, we cannot offer you to take part in the sweepstake. If you have already given your consent and would like to revoke it in the future, you can do so at any time by sending an email to support@ieatery.com.bd. In this case, we will exclude you from participating in our sweepstakes and you will not receive any further invitations to sweepstakes.

    Categories of personal data:
    Profile data (master data)
  6. User interviews for market research purposes
    We always develop new products and try to adapt our services to the wishes of our customers. In order to measure the effectiveness of these changes, we regularly offer interviews with our User Experience team. In these interviews we record your usage behavior and ask you for possible optimization possibilities.

    Participation in the interviews requires your consent. If you have already given your consent and would like to revoke it for the future, you can do so at any time by sending an email to support@ieatery.com.bd. In this case we will exclude you from participating in our interviews and you will not receive any further invitations for them.

    Categories of personal data:
    Profile data (master data)
    Delivery data
    Order history data
  7. Vouchers
    We often offer vouchers for our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal customers and to encourage them to continue to lead our loyal customers. In order to be able to check the number, the value and the frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data.

    Categories of personal data:
    Profile data (master data)
    Voucher information
4.6 Social Media Sites
We have profiles on various social media platforms on which we advertise our products and interact with customers. Since we operate these profiles on third-party platforms, including Facebook and Instagram, each time you visit these social media offerings the operators of these social media platforms collect different personal data from you. The social media platforms Facebook and Instagram are operated by Facebook.

  1. Responsibilities
    We and the respective operators of the social media platforms act as joint controllers with respect to the collection of your personal data on our social media sites, as well as the analysis of the use of our social media sites by social media users. For this purpose, we and Facebook have agreed on a joint controllership agreement in accordance with Art. 26 GDPR.

    Also, the operators of the social media platforms themselves are data controllers for the general use of their social media services and interactions outside our profiles and social media sites. This sole responsibility also applies to any processing of your social media profile data for purposes other than analyzing the traffic on our social media sites.

    The following links will show you exactly which data is collected by the respective social media operators:

    Privacy Policy Facebook
    Privacy Policy Instagram
  2. Data processing
    Facebook provides page administrators with aggregated statistics and insights that help them understand the types of actions people take on their pages ("Page Insights"). Please be informed that we only receive aggregated user reports from Facebook. At no point can we attribute any page visit or other interaction to individual social media profiles.

    When you visit or interact with one of our social media sites or its content, information such as the following may be collected and used to create Page Insights:

    • Viewing a page, or a post or video from a page
    • Following or unfollowing a page
    • Liking or unlike a page or post
    • Recommending a page in a post or comment
    • Commenting on, sharing or reacting to a page post (including the type of reaction)
    • Hiding a page's post or reporting it as spam
    • Clicking a link to a page from another page on Facebook or from a website off Facebook
    • Hovering over a page's name or profile picture to see a preview of the page's content
    • Clicking on the website, phone number, Get Directions button or other button on a page
    • Whether you're on a computer or mobile device while visiting or interacting with a page or its content
  3. Your data subject rights
    As part of our agreement with Facebook, with respect to our social media sites, we have determined that Facebook is primarily responsible for fulfilling its information obligations in connection with the Page Insight data. For more information about your data subject rights on Facebook, please see Facebook's Page-Insights Privacy Policy..
4.6 Customer Relationship Management
  1. Your requests
    Your satisfaction is our biggest goal. Therefore we are very keen to be available for all your questions and to answer them. In order to be able to answer these questions and understand the overall problem, we store the conversation content in our Customer Relationship Management System when you contact us.

    The content of the information we store depends on the information you provide to us as part of our communications.

    Categories of personal data:
    Contact information
    Order history and information
  2. Call Center
    If you contact us by phone, we store the conversation for quality assurance purposes. In individual cases, we also use the recordings for quality improvement in customer service, i.e. for training purposes (coaching) with our employees. The content of the information we store depends on the information you provide to us as part of our communications.

    Categories of personal data:
    Contact information
    Order history and information
4.7 Mergers & acquisitions, change of ownership
In the event of a merger with or acquisition by another company, we will disclose certain limited information to that company. Prior to disclosure, we will ensure that the recipient company undertakes to protect your personal data to a comparable standard to that under the Bangladesh PDPA and this privacy policy, and also that the company complies with applicable data protection laws and regulations. We will endeavor to keep the extent of the data shared with the other company to the absolute minimum required in order to conclude the transaction.

Categories of personal data:
Contact information
Delivery data
Location data
Profile data (master data)
Device information and access data
Order data
Customer care data
Marketing contact and communications data
Payment data
Voucher information
Section 5: Sharing Information with Third Parties
iEatery may sell, rent, or lease customer information to third parties for the following reasons: for advertisement/services/product purposes/delivery.

iEatery may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e- mail, name, address, telephone number) is transferred to the third party. iEatery may share data with trusted partners to help perform statistical analysis, send you email or SMS, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to iEatery, and they are required to maintain the confidentiality of your information.

iEatery may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on iEatery or the site; (b) protect and defend the rights or property of iEatery; and/or (c) act under exigent circumstances to protect the personal safety of users of iEatery, or the public.
Section 6: Tracking User Behavior
iEatery may keep track of the websites and pages our users visit within iEatery, in order to determine what iEatery services are the most popular. This data is used to deliver customized content and advertising within iEatery to customers whose behavior indicates that they are interested in a particular subject/area.

We track clients mouse movement to determine behaviors, conversions, or anything else that will help the restaurant increase their order volume.
Section 7: Automatically Collected Information
Information about your computer hardware and software may be automatically collected by iEatery. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the iEatery website.
Section 8: Personal data of other individuals
If you provide us with personal data of other individuals through your use of our platform (e.g. providing us with your friend’s name, contact details and residential address when placing a food delivery order for your friend or providing the sender’s / recipient’s delivery address and contact details through your use of iEatery), you hereby undertake that you are authorized by these individuals to disclose their personal data to us and that these individuals have consented for their personal data to be collected, used and disclosed by us for such Purposes.
Section 9: Other Websites
Our privacy policy only applies to the apps, iEatery website but our website/apps may have links to other websites. Therefore, when you are using other websites linked in our sites and apps, please read the privacy policies of those websites.
Section 10: Access to your information
Thank you for your interest in receiving a copy of the information we hold on you. You can email us anytime at support@ieatery.com.bd and we will be happy to provide you with a copy of this information. We are committed to protecting your privacy and ensuring that your personal data is safe and secure. We appreciate your help in keeping our records accurate and up to date. Thank you again for your interest.
Section 11: Glimpse of All the Data We Collect and Store
The chart below shows all the Data that we collect through the iEatery app (and its affiliate apps in other countries). You can also get an understanding of which data are mandatory for rendering services and which are collected optionally as well as the purpose they serve.
required
Data Type Functionality Purposes
GPS location (Approximate location, Precise location) required App functionality
User name Account management
Email address optional Developer communications
Address Optional (Required if you place an order) App functionality
Phone number Required Account management
User payment info optional App functionality
Photos optional Account management
App interactions required Analytics
In-app search history optional Analytics
Crash logs required Analytics
Device or Other ID’s required Analytics
Section 12: How long we store your data
We generally delete your data after the Purposes have been fulfilled. The exact deletion rules are defined in our global policies and supporting local retention schedules. Different deletion rules apply depending on the purpose of the processing. Within our deletion concepts we have defined various data classes and assigned regular maximum retention and deletion periods to them. When the retention period has expired, the stored data will be deleted accordingly. If you have not used your user account on our platform for a period of more than three years, we will delete your account to make sure to comply with the principle of storage limitation. Before this happens, you will receive a separate notification from us to the email address registered for your user account.

Furthermore, we will continue to store your data if we have a right to do so in accordance with applicable local laws. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims.
Section 13: Security of your Personal Information (Data Safety Protection)
iEatery secures your personal information from unauthorized access, use, or disclosure. iEatery uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Section 14: Children Under Thirteen
iEatery does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Section 15: Opt- Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt- out of receiving announcements of certain information. Users may opt- out of receiving any or all communications from third- party partners of iEatery by contacting us here:


From time to time, iEatery may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from iEatery or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from iEatery, you may opt-out of such communications by Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button.
Section 16: External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Section 17: Changes to This Privacy Policy
We may update our Privacy Policy from time to time, so we encourage you to review it periodically. We will post any changes to the Policy on this page, and we will notify you of any significant changes. If you have any questions about our Privacy Policy, please contact us. Thank you for choosing iEatery!
Section 18: Contact Information
iEatery welcomes your questions or comments regarding this Statement of Privacy. If you believe that iEatery has not adhered to this Statement, please contact iEatery at:

iEatery Limited
House 13, Gausul Azam Avenue, Sector 14
Uttara, Dhaka – 1230, Bangladesh.
Email Address: info@ieatery.com.bd
Telephone number: +8809639639630